Refund policy

Return & Exchange Policy

At Upkit.in, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or exchange subject to the following terms and conditions.

Return & Exchange Window

  • Returns and exchanges are accepted within 7 days of receiving your order.

  • Requests made after 7 days from the delivery date will not be eligible for return or exchange.

Eligibility Conditions

To qualify for a return or exchange:

  • The product must be unused, unwashed, and in its original condition.

  • The product must not be damaged, altered, or show signs of use.

  • All original packaging, accessories, manuals, and tags (if applicable) must be included.

  • Products returned without proper packaging may be rejected.

Proof of Issue

Before requesting a return or exchange, customers must share:

  • A clear video showing the product and the issue/concern.

  • Order details including Order ID and registered contact information.

You can send the video and details via:

WhatsApp: 9650234073
Email: support@upkit.in

Our support team will review the request and respond within 1–3 business days.

Return Shipping Charges

  • Customers are responsible for arranging and paying the return shipping costs.

  • Return shipping charges may range from ₹100 to ₹500 or more, depending on the product size, weight, and shipping location.

  • Original shipping charges (if any) are non-refundable.

Packaging Instructions

To avoid damage during transit:

  • Pack the product securely using suitable protective packaging.

  • Ensure the item is safely packed before shipping.

  • Upkit.in is not responsible for products damaged during return transit due to improper packaging.

Exchange Policy

  • Eligible products may be exchanged for the same item or another available product of equal value.

  • If the replacement product has a higher value, the customer will be required to pay the price difference.

  • If the replacement product has a lower value, the difference may be issued as store credit or refunded at our discretion.

Refund Process

  • Once the returned product is received and inspected, we will notify you regarding approval or rejection of the refund.

  • Approved refunds will be processed to the original payment method or via UPI/bank transfer within 5–10 business days.

  • Refund processing times may vary depending on your payment provider.

Non-Returnable Items

The following items are generally not eligible for return or exchange:

  • Products damaged due to misuse, negligence, or improper handling.

  • Items returned without original packaging or essential components.

  • Clearance, promotional, or special-discount items unless received damaged or defective.

  • Products damaged during return shipping due to inadequate packaging.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery.

  • Share an unboxing video and clear images of the issue.

  • Our team will investigate and provide an appropriate resolution.

Contact Us

For any return, exchange, or refund-related assistance:

WhatsApp: 9650234073
Email: support@upkit.in
Website: Upkit.in

By placing an order on Upkit.in, you agree to the terms of this Return & Exchange Policy.